In order to realize the tenet of "serving the users, being responsible for the users and satisfying the customers", China and the EU have made the following commitment to the product quality and service to the users:

One of our company, to ensure that all production processes will be in strict accordance with the ISO9001 quality assurance system, both in product design, product manufacturing, production inspection process will be closely linked, the owners and users, feedback information, and always welcome users and owners to visit our company.

Equipment and products two, supporting key projects, ensure delivery according to the contract requirements, the need for technical services, will send professional and technical service personnel to participate in commissioning acceptance and installation guidance, until the normal operation of equipment.

Three, guarantee to provide users with excellent pre-sale, sale and after-sales service, pre-sales of users to introduce the performance of products and methods of use, and provide relevant information. Invite the buyer to participate in the technical design review of the supplier when necessary.

Four, according to user demand for the buyer to organize equipment installation, commissioning, use and maintenance of technical training. Quality tracking of key users, user access, and timely improvement of product performance and product quality in accordance with user needs.

Five, equipment (products) twelve months of operation for the warranty period, the warranty period for the quality problem by Credit Suisse communications, and the product of "Three Guarantees" (repair, replacement, Bao Tui).

Six, more than the "Three Guarantees" period of the product, to ensure the provision of repair parts, and in accordance with the needs of users to do maintenance work. For the parts and wearing parts of the products, the factory price is preferential.

Seven, after receiving the user's quality information, within 2 hours to reply or send service personnel, as soon as possible to arrive at the scene, so that users are not satisfied, the service does not stop.